What shall I do if I receive the wrong items?
All of our goods are checked in Korea at time of order and rechecked again at our Korean warehouse. Therefore incorrect orders are something that happens very rarely.
However if you have received the wrong items, please contact us within 2 days after receiving your items. Any communication afterward will not be entertained. Sometimes, products are renewed and there packaging is changed or they have an additional gift item along. Such cases are not treated as wrong item.
If you already have a wholesale account, Login here.
If you do not have one you can Sign Up.
To check wholesale prices, sign up, log in and pricing will appear.
If not please contact us so we can approve your account.
Related Articles
I want to know the exact shipping cost in advance!
We understand all customers would like to calculate the exact cost of orders so they can calculate profit margins and work out if ordering is viable. Now you can get a really accurate idea if you are within the EU. Add all of your items to cart, and ...
How long does shipping take / what is the lead time?
Quick answer: Pack/Prep Goods - Lead time 3-6 days (In stock only) Air Shipment - Lead time 3-5 days once space is secured. Generally, shipments move on a SAT and arrive SUN. DHL / TNT - Final leg 3-5 days depending on location in Europe. If you ...